How to request a refund:
- Log in to your RARE SEEDS Australia account created at checkout.
- Open the order you wish to cancel and click the "Cancel" button.
- Please let us know your reason by filling out the cancellation field provided 📝
- We do not offer refunds for lost or seized packages, but we can reship once Stealth Shipping has been purchased 🔒
If your payment has been processed but your order has not yet been dispatched, it will be placed in the refund queue and processed shortly. Please note: Due to international merchant processing, refunds may take up to 21 days. Thanks for your understanding 🕑
If your order has already been shipped:
If your order has already been dispatched, you must return the seeds before a refund can be issued. Please follow the full instructions on our Returns page. Returned items must be in their original condition and received by us within 7 days of delivery 📦
We do not refund packages that are lost in transit ❌