Privacy Policy
Last Updated: June 2025
1. Introduction
RARE SEEDS Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, in accordance with the Australian Privacy Principles (APP) and applicable data protection regulations.
2. Consent
By using our website, you agree to the terms of this Privacy Policy, our Terms and Conditions, and our Disclaimer. You may withdraw your consent at any time by contacting us or by discontinuing the use of our website.
3. What Information We Collect
We may collect the following personal information when you browse or place an order:
- Full name
- Postal address
- Email address
- Phone number
- Payment details (processed securely)
We also collect non-personal data (e.g., device type, browser, pages visited) to improve our website experience. This information is anonymized and cannot identify you personally.
4. How We Use Your Information
- To process and fulfill your order
- To communicate with you regarding your purchase
- To improve the performance and usability of our website
- To send promotional content if you have opted in
- For internal record keeping and analysis
5. Account Creation & Guest Checkout
You may create an account to simplify future orders, but it is not required. Guest checkout is available. Account registration requires a valid email address, which we verify during setup.
6. Cookies and Hotjar
We use cookies to personalize your experience and analyze site performance. We also use Hotjar, a third-party tool, to help us understand user behavior through session recordings, heatmaps, and feedback tools. Hotjar may collect anonymized behavioral data such as mouse movements, page scrolls, and time spent on pages.
Hotjar does not collect personally identifiable information (PII) unless you voluntarily provide it through feedback forms. You can learn more by reviewing Hotjar’s privacy policy.
You can manage or disable cookies via your browser settings. Continued use of the site constitutes consent to our use of cookies unless explicitly declined via a cookie banner or browser setting.
7. Data Security
We use modern security practices to safeguard your information, including 128-bit SSL encryption during checkout. Access to your personal data is restricted to authorized personnel only.
8. Data Retention & Deletion
We retain your personal data only as long as necessary to fulfill your order and comply with legal requirements. You may request the deletion of your data at any time. Please note that deletion requests prior to delivery may affect our ability to fulfill or track your order.
9. Payments
We accept major credit cards issued in Australia and selected international cards. Please ensure your card is authorized for international transactions if ordering from outside Australia.
10. Returns
We offer a 14-day return policy on all products. For full details, please visit our Returns page or contact our customer support team.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any external websites you visit.
12. Controlling Your Information
You can control the use of your data in the following ways:
- Choosing to opt out of marketing communications
- Disabling cookies in your browser
- Contacting us to review, correct, or delete your personal data
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us. We are committed to resolving any issues promptly.