When should I contact you about a missing order?
Customers within Australia should contact us after 7 business days if the parcel has not arrived 📥
International customers should wait 24 days after dispatch before getting in touch 🕑
Orders should usually arrive within these timeframes, but please note that delays due to COVID-19 or other disruptions may occur. Australia Post has occasionally experienced delays of up to 5 extra business days ⏳
We kindly ask you to wait until the appropriate timeframe has passed before contacting us 🙏