Why is my credit card not working?
If you’re located outside Australia, please contact your bank or credit card provider to ensure your card is authorised for international purchases 💳
If you haven’t placed your order yet, it’s best to check this first. It may take up to 24 business hours for authorisation changes to be processed across the card network. Your bank won’t know what you are purchasing unless you tell them 🔑
Some banks have automatic fraud detection systems that may flag overseas payments as unusual activity if you don’t normally shop internationally. In this case, call your bank to approve the transaction. Your bank will not know what you are buying unless you disclose it 📞
Your order confirmation will state how the charge will appear on your statement, so you can recognise it easily 📝